Frequently Asked Questions
Everything you wanted to know about Kelsi's Brownie Bites.
ABOUT KELSI'S
Why does Kelsi's support ALS?
Kelsi lost her mom to ALS, and her influence is woven into everything we do. Kelsi's mom was a certified raw food chef, true health and wellness enthusiast, and the person who encouraged Kelsi to launch her business 7+ years ago, almost exactly when she was diagnosed with ALS. Kelsi's donates 5% of profits to ALS as part of our mission to pay forward a mother's love.
Who started Kelsi's?
Kelsi's was founded by two moms, Kelsi Petersen and Cassandra Hume. Kelsi is a raw-food chef and Cassandra spent her career building beauty and consumer brands. Together, they set out to create the kind of decadent treat they wanted to eat themselves and feel great giving their families: delicious first, made from simple whole-food ingredients.
THE BITES
What are Kelsi's Brownie Bites?
Kelsi's Brownie Bites are decadent chocolate treats made with simple, whole-food ingredients. They're sweetened with dates and honey and made without gluten, dairy, soy or refined sugar. Think brownie-batter-level deliciousness, made from ingredients you'd actually recognize from your pantry. They are the perfect afternoon snack, dessert, or even breakfast!
What makes Kelsi's different from other snack bars?
We don't really think of Kelsi's as a protein bar—we think of them as a better way to satisfy that afternoon chocolate craving. We skip protein powders, added fibers, allulose, sugar alcohols and complicated ingredient lists. Instead, we use simple whole-food ingredients to make something that tastes genuinely indulgent.
Whole foods gone gooey.
What's the difference between Snack Size and Full Size?
Same decadent Brownie Bites, two sizes. Our Snack Size is one individually wrapped 0.5 oz bite—perfect for lunchboxes, purses and a little something sweet. Our Full Size is a 1.5 oz bar made up of three delicious squares for when one bite just isn't enough.
Are Kelsi's Brownie Bites good for kids?
We think so—and our kids definitely do! Kelsi's was created by moms who wanted treats our own families would be excited to eat, made with the kinds of ingredients we wanted in our pantry. Snack Size is especially easy to toss into lunchboxes or bring along for busy days.
How long do Kelsi's Brownie Bites stay fresh?
Kelsi's have a one-year shelf life from the date of manufacture. For longer-term storage, we recommend keeping them in the refrigerator or freezer to help maintain their best texture and freshness.
INGREDIENTS + DIETARY
Are Kelsi's Brownie Bites gluten-free and dairy-free?
Yes. Kelsi's Brownie Bites are made without gluten, dairy, soy or refined sugar.
They are made on equipment that also processes milk, soy, tree nuts, eggs and wheat. Strict allergen cleaning controls and testing are in place to ensure allergen-control standards are met.
How are Kelsi's Brownie Bites sweetened?
Dates and honey. That's it. We don't use refined sugar, allulose or sugar alcohols. Our goal has always been to make something that tastes decadent using simple, recognizable ingredients.
Do Kelsi's contain refined sugar?
No. Kelsi's Brownie Bites have no refined sugar. Their sweetness comes from dates and honey.
Your Do Kelsi's use protein powders, added fibers, allulose or sugar alcohols?question
Nope. No protein powders, added fibers, allulose or sugar alcohols. We make Kelsi's with simple, whole-food ingredients—the kinds of ingredients you'd recognize and might actually keep in your pantry.
Are Kelsi's Paleo-friendly?
Yes. Kelsi's Brownie Bites are made with Paleo-friendly ingredients, including dates and honey instead of refined sugar.
Do Kelsi's Brownie Bites contain nuts?
Yes. All Kelsi's flavors contain almonds, which are tree nuts. Salty Peanut Caramel also contains peanuts.
Our products are made on equipment that also processes milk, soy, eggs and wheat. Strict allergen cleaning controls and testing are in place to ensure allergen-control standards are met.
AUTOSHIP + ORDERS
What if I don't love my Kelsi's?
We really hope you do, but if they're not for you, we've got you. We offer a 30-day money-back guarantee. Just email co-founder Cassandra at cassandra@kelsiskitchen.com within 30 days of your purchase and we'll help make it right.
When will my Kelsi's order ship?
We aim to ship orders within 48 hours. During especially busy periods or around holidays, it may take us a little longer—but we're a small team and we'll always do our best to get your Brownie Bites headed your way quickly.
Can I change the flavor or quantity in my Autoship?
Your subscription can be managed through your account, but available changes depend on the subscription options associated with your order. If you can't make the change you'd like, email us at cassandra@kelsiskitchen.com and we'll help you out.
Can I pause, skip or cancel my Autoship?
Absolutely. Autoship should make your life easier, not lock you in. You can manage your subscription through your account and pause, skip or cancel anytime.
How does Autoship & Save work?
Choose Autoship & Save when you order and we'll automatically send your Kelsi's every four weeks—so your snack drawer doesn't have to go without. Autoship orders receive our subscription savings, and you can manage your subscription through your account.
STORAGE + FRESHNESS
Do Kelsi's Brownie Bites need to be refrigerated?
Nope! But they are sold in the fridge at some stores to ensure they stay fresher longer. Our bites are completely shelf-stable. We keep ours in the pantry because we eat them all the time—breakfast, afternoon snack, dessert... you get the idea.
If you're planning to store your Kelsi's for more than a few weeks, we recommend keeping them in the refrigerator or freezer to help maintain maximum freshness.
Can I freeze Kelsi's Brownie Bites?
Absolutely. The fridge or freezer is a great option if you're stocking up or planning to keep your Brownie Bites for more than a few weeks. Or if you just like to eat them cold!